Shipping policy
Ohlure™ Shipping Policy
Order Cancellation
Orders begin processing immediately upon placement and cannot be canceled.
Once your package arrives, you may contact our support team to initiate a return or refund, handled with priority and care.
Priority + Insured Shipping
For customers who select Priority + Insured Shipping, lost packages are fully covered — you may choose a replacement or a full refund.
Orders shipped via Free Shipping or Priority Processing will be reshipped if lost during transit.
Global Shipping Excellence
Ohlure™ ships to over 200 countries worldwide. If your location falls outside our shipping zones, our team will contact you directly.
We operate from fulfillment centers in the USA, UK, Asia, and Australia, ensuring your order ships from the nearest location for faster, seamless delivery.
Lost or Missing Packages
Please verify your shipping and billing details before completing your purchase.
Ohlure™ cannot assume responsibility for incorrect addresses provided during checkout.
If the error is on our end, we will resend your order at no additional cost — ensuring your experience is effortless.
Customs & Import Duties
Customs fees or import taxes are determined by your local authorities.
By placing an order with Ohlure™, you consent that your package may be subject to customs charges upon arrival in your country.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada & Europe | 7–15 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Central & South America | 15–25 Business Days |
| Asia | 7–15 Business Days |
| Africa | 15–30 Business Days |
Maximum delivery time: 20 business days
Processing time: 2–3 business days (excluded from shipping estimate)
Customs clearance delays may apply
Tracking Your Order
A tracking number will be emailed once your order ships.
Please allow 2–5 business days for tracking updates. Note that free shipping options may not always provide real-time tracking.
Multiple Packages
To ensure speed and availability, your order may arrive in separate shipments, even if you requested combined shipping.
Need Help?
If you have any questions, our dedicated Ohlure™ support team is here to help. Contact us at support@ohlure.com for personalized guidance.